Returns & Refunds

Last updated: 29 August 2026

This policy explains the cancellation, return and refund arrangements for FZ Studio online orders delivered within the United Kingdom.

14-day cancellation period

For standard products purchased online, you may tell us that you wish to cancel your order within 14 days of receiving it. You do not need to give a reason. After notifying us, you have a further 14 days to send the item back.

To start a return, please contact us through our Contact page before sending anything back. We will provide return instructions and the return address.

Change-of-mind returns

If you cancel because you have changed your mind, you are responsible for the direct cost of returning the item to FZ Studio. We recommend obtaining proof of postage.

Where you paid a standard outward delivery charge, that standard delivery charge will be refunded together with the product price where required by UK consumer law. If you chose a more expensive delivery option than the least expensive standard option offered, we are not required to refund the additional premium delivery cost.

Condition of returned items

You may inspect an item as you reasonably would in a shop. Please return it in a condition suitable for resale, with included packaging or documentation where reasonably possible. If the value of an item has been reduced by handling beyond what is necessary to inspect it, we may reduce the refund to reflect that loss in value where permitted by law.

Refund timing

For a valid cancellation, we will refund the amount due to the original payment method. We may wait until we have received the returned goods, or until you provide evidence that you have sent them back, whichever happens first. We will issue the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever applies first.

Faulty, damaged or not as described

If an item arrives faulty, damaged, or is not as described, please contact us as soon as possible with your order details and, where helpful, photographs of the issue. FZ Studio will cover reasonable return postage where a return is required. Your statutory rights are not affected by this policy.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item in line with this policy and place a new order.

Printed-to-order art prints

Standard FZ Studio art prints may be printed after an order is placed. Where the print is a standard product offered in a standard size and specification, the cancellation and return rights described above apply.

Personalised or specially commissioned items

Products made to a customer's individual specification or personalised specifically for that customer may have different cancellation rights. Where an exception applies, it will be clearly stated on the relevant product page before purchase.

Cancelling before dispatch

If you wish to cancel before your order has been dispatched, contact us as soon as possible. If we are able to stop the order before dispatch, we will cancel it and refund the amount paid.

How to notify us

You can notify us through the Contact page. You may also use the following wording if you prefer:

This policy is intended for FZ Studio's UK online sales and does not limit any rights you have under UK consumer law.